Engagement is all over the place. I have jumped on the bandwagon together with Bree Devin and contributed a chapter to the forthcoming Handbook of communication engagement, edited by Kim Johnston & Maureen Taylor. The chapter explores engagement in relation to corporate social responsibility (CSR), and highlights why engagement is not only seen as a foundational concept to CSR, but is necessary for CSR to succeed. Specifically, this chapter draws on existing literature to highlight three forms of engagement in relation to CSR – commitment, mapping of responsibilities, and closing the loop. Conceptualizations of engagement in relation to each of the forms are presented, whereby engagement is referred to as a state, process, and/or orientation. The chapter concludes by highlighting challenges associated with engagement in relation to CSR, as well future agendas based on the forms of engagement presented in this chapter, as well as new directions in CSR research.
Devin, B., & Ihlen, Ø. (in press). Corporate social responsibility and engagement. In K. A. Johnston & M. Taylor (Eds.), Handbook of communication engagement. Malden, MA: Wiley-Blackwell.